It seems as though every homeowner has a story that involves being burned by a home repair contractor. This is unfortunate, as your home is often your greatest asset and deserves the utmost care and attention. As a roofing company, we’re not shy about doing things differently — here are 5 core values that make for a good roofing contractor.
A roofing contractor that none of your neighbors have worked with and can’t be found online isn’t a good sign. That being said, a recommendation from a friend of friend’s cousin and an empty Facebook page aren’t either. Before committing to a contractor, you want to hear the experience of a close friend, see that the company is rated A+ by the Better Business Bureau, read numerous positive reviews in the community and see the work that was performed on a neighbor’s home. It’s up to the roofing company to ensure all of the above can be easily found and up to the homeowner to do his or her research!
When you do settle on a roofing contractor and make the initial handshake, the timeline that follows is incredibly important. After submitting a contact form or leaving a voicemail, we vow to get to you within 24 hours — because your time is important! Not only that, but severe roofing damage left uncovered can lead to issues that are even more costly to fix. By working with Birdcreek, homeowners can expect to know exactly what is happening and when.
When taking your car to a mechanic, it’s not pleasant to have someone run through all of the things that need to be done to your car without explaining why. Taking the time to educate homeowners helps ensure they understand the value of the work that will be performed and better prepares them to take care of their roof in the future. We do our best to make homeowners feel as though they are apart of our process, rather than just subjected to it.
Great communication doesn’t mean anything if it results in poor workmanship. We recommend that you opt for a roofing company that has solid warranties — both on the work they perform and the products they use. We choose to work with Tamko Roofing Products because they offer one of the best warranties in the industry. We also claim to have the best crew in Texas — and we have the reviews and the photos to prove it!
The project isn’t complete once the work on the roof is done — it’s complete when all signs of the project are removed from the property, a walk-through with your Birdcreek team member is completed, warranties have been issued and the homeowner completely satisfied. Beyond that, homeowners should have no trouble reaching the contractor well after the project is completed should any questions or issues arise. We want our customers to know that we’re not going anywhere!
Before committing to a roofing contractor, ensure they:
- have a solid reputation
- have great communication skills
- willingly educate homeowners on their process
- perform high-quality work
- consider a job complete upon the homeowners’ complete satisfaction
These core values are built into the way we do business because we believe it’s what homeowners deserve! If your roof is in need of some attention, contact your local Birdcreek Area Director!